Testimonials for your New Jersey flooring company

Don

Happy to share my experiences of working with Floor Town. They were recommended by our builder for the gut renovation of our new place in Guttenberg. (Very glad we opted to have Floor Town do the install, rather than the Builder.) My wife & I enjoyed the shopping/selection process with Michelle at the Paramus showroom. Dario is a real pro, who takes a professional approach to the install with a knack for solving tedious details. We just completed the 2nd phase of our flooring replacement. (You can see the subtle transition between phase 1 & 2 at the doorway) I am very proud of their contribution to my own home/project.

Virginia & Tom

Our recent experience with Floor Town was a pleasure. We had purchased flooring for several rooms a few years ago and went back when we needed a new floor for our kitchen. The service and attention to detail were impeccable. The salesman took the time to explain all our flooring options and made suggestions to help us keep on budget. The installers were very professional and arrived as scheduled. The floor is perfect and we could not be happier. All of the people at Floor Town were knowledgeable and focused on doing a quality job. They maintained contact with us both before and after installation to make sure all aspects of the process met our expectations. Floor Town is a company that never disappoints.

Sherry & Fred Breier

In November we had an unfortunate renovation project with our kitchen that required the ultimate removal of the vinyl flooring, sub floor and lower kitchen cabinets. We initially contracted with Floor Town to replace the vinyl; and when the installer removed it, he asked the manager (Dave Federici) to visit our house the next day. When he did, Dave determined that the sub-flooring also had to be removed. Dave was at our house frequently monitoring the work and recommending follow-up steps. The Floor Town installers removed the old vinyl and another contractor removed the sub-flooring & the cabinets. A new sub floor was installed, our cabinets were re-installed and new vinyl was then installed. This was a very difficult job which required a lot of close co-ordination; and it could not have been accomplished without Dave’s assistance. So we are personally thanking him for his diligent, timely & professional assistance and by the excellent work of the Floor Town installers. Everything was completed to our satisfaction. Floor Town has excellent products, their installers are timely, efficient and they completed the installation with minimal interruptions. Finally, Floor Town has an excellent Customer Care philosophy.

Susan M.

Your guys just left after coming earlier than expected and doing a very nice job. I don’t know if you remember, but they didn’t have to split the room and the landing; it all flows as one. They managed to do the closet as well and left me a sample. Start to finish a very pleasant and professional experience thanks to you and your team.

Sarah Sproha

You have always done a great job with anything we have needed, both here at work and in my home, it is my pleasure to use Floortown.

Mr. David Pfeffer

Hi Marnie, I was very satisfied with the job Floortown did on our project. Vinny went far beyond the call of duty to help us and the work was done well. Thanks and regards, David

Bill Guild

We recently replaced a carpeted bedroom floor with a wood laminate one. Our salesperson, Steve, at Floortown worked with us to find the best solution. He and the entire Floortown team were caring and very professional. In addition, the installation was done beautifully, far exceeding our expectations. We would highly recommend Floortown.

Joanne Collins Flynn

My husband and I had water damaged to our living and dining rooms. Our home owner insurance highly recommended Floor Town. Vinnie had tremendous patience with us. He answered all our questions and assured us all would be fine. The installation process was amazing. They worked very hard, gave attention to detail, and did a great clean up. We will be using them again and will recommend Floor Town to all.

Ray Lombardo

We are a returning customer of Floor Town. They have a great selection of flooring for almost all tastes and budgets. We looked at different products, and discussed them with Michele, our Sales Associate. She was patient and quite knowledgeable about the products. We chose Armstrong Alterna Multistone. When we were finally ready to order she came to our house to measure, and helped us by offering input on our questions about design, etc. The installer arrived on time, and worked all day, diligently and efficiently. The final result – we are extremely happy with our floor, and especially the knowledge, professionalism, and overall service from Floor Town employees. – Summer 2015

Catherine | Haworth, NJ

Great Company! I needed a new high quality basement floor installed quickly between renters. Kenny at Floor Town was really great. We quickly looked at the floors in stock and within three days we had a new basement tile floor. I was very pleased. I highly recommend Floor Town. They really work with you. 5 stars – Summer 2015

Ken W. | HoHoKus, NJ

My wife and I just purchased a house in Ho Ho Kus, NJ and it is an amazing historical house with a number of unique features, including a churchlike dark wooden staircase, stained glass windows and wood floors throughout the house. The problem with the floors is that they were really beatup and worn out, and we didnt’ want to sacrifice the integrity of the house and the very nice Douglas fur wood floors that were probably original to the house when it was built in 1910 by just replacing them.

I spoke to my realtor who highly recommended I reach out to Floor Town in Paramus, NJ to come over and give us some options on what was possible. Spoke with Dave Federici who made the entire process really easy and straightforward. After setting an appointment with Dave to come over and take a look at the house and the floors and listen to what I was hoping to do with regards to saving the floors fixing and refinishing versus installing new. The final results of both the Living room, Dining Room, Office, Kitchen, Attic and Stairway floors was amazing.

I couldn’t be happier with the results. The team at Floor Town including “Fill”, was very flexible and professional and finished the job quicker than i thought was possible. I’m actually thinking of adding some carpeting from Floor Town as well to accent the staircase as a final step to complete the process. Overall, we love how the entire project came together and would highly recommend the team at Floor-Town to any others interesting in addressing any flooring issues. Thanks for a great job!!!

Adrianna Rowatti | Hawthorne, NY

Hi Dave – We are truly impressed with the way the floor came out! Like night and day to what it was before. I am so glad I was able to share my Dave and Floortown experience with Adam. Hadn’t been for the State Farm fire claim in our Hawthorne, NY property, I would never know about you even though I passed your store on Rt. 17 tons of times over the years. And I do appreciate you taking us to your home that evening on the spur of the moment to show us Fil’s work. He was very professional, patient and accommodating – just like you! Best regards.

James R. Newman, Principal – Saint Joseph Academy, Bogota, NJ

We are very pleased with all the work. Your staff was very professional and did a great job. We also appreciate your advice and recommendations. Angelica was a big help too. Thanks again, Happy New Year, and I look forward to seeing you soon.

Antoinette DelVecchio

Just a note to tell you how pleased I am with the installation of my vinyl kitchen flooring this past Saturday, April 6th. I believe the installer was Caesar (not certain) and his assistant. They did an excellent job – arrived as expected 8:30 AM and also cleaned up afterwards, floor looks great! Thank you.

Sophie and Teri Papanikolaou

Last year we bought carpeting for the upstairs of our home. We worked with Carolyn then and she was a pleasure. So much so, that we came back this year and worked with her again to purchase carpeting for the first floor of our home. In both cases, the quality of the carpeting seems to be wonderful and exactly what we were looking for in each of those spaces. In both cases, Carolyn was fantastic to work with. And in yesterday’s case especially, Carolyn was great, Kenny was terrific measuring and making sure that the pattern we chose used had as little extra as possible (it was one of your more expensive options), and the guys who actually delivered and installed? Yes, they took much more time than any of us had expected, that’s true. But in looking at the final product and in knowing how our over 100 year old house has no straight edges, using a pattern, tight spaces for part of the installation… they did a fantastic job. Thought you would want to know – your entire team does really great work. When we get around to the basement flooring – won’t be for a little while – we will definitely come to you first. Thank you for a great job!!

Elizabeth Ciolek

Dear Owner & Manager,On Friday, March 2, 2012, we, Larry and Elizabeth, had a piece of vinyl installed in our basement.We would like you to know of the great help Peter has been to us by helping, advising and guiding us as to the best way to accomplish the job we wanted done. He also helped select a piece of vinyl that would get the job done. We do appreciate his taking care of us. We spoke at different times while at the store with Angelica, Vinnie, Kim, Dave and Keith. They were all helpful and answered our questions with patience and gave us time. There was another woman, I didn’t get her name- She would go on the above list of helpers. The installers, Caesar and his helper, did a good job. They were professional, knowledgeable, and courteous. Our experience with Floor Town has been a good one. We would recommend Floor Town.

Mary Kay

Thanks for coming out on a Saturday, Peter–it is invisible now–perfect solution! I will be contacting you soon regarding another project that I mentioned for wood floors.

Lilian

Dave, the two gentlemen did an excellent job with our kitchen floor last week. Wow! It’s really great. My husband says they were very polite and very professional, knew exactly what they were doing, and it shows. They cleaned up. too.Also I think your materials are first-class. That piece of linoleum looks like expensive tiles. No one would know unless they bent down and felt the floor. We are scheduled for the carpet installation on Thursday, July 23. Would it be possible for the installers to come over at 1:00 p.m. that day? I will definitely unwind my ivy plants from the stair rails before that, and will also take everything off the free-standing shelving unit by the stairs so it can be moved out of the way. Thanks!

Patricia C. Barrett

Dear Keith,Elaine and I would like to express our sincere appreciation to you for all your personal and professional assistance in replacing our floor. All of the Floor Town staff and your technicians were extremely courteous and thorough during the entire replacement process.Enclosed please find and check in the amount of $500.00 which represents our insurance deductible for floor replacement at 175 Rochelle Ave. Unit 115, Rochelle Park, NJ. Again, thank you.

Ann Marie Silvani

Hi! I Just wanted to thank you for all your help in getting our carpet situation resolved! They did a great job installing and it looks good. I’d recommend you for sure! We are builders in Orange County and possibly Consider you for Future Projects. Thanks Again.

Linda and Bill

We have used Floortown for years now from our first home in Dumont to our present home and this is why -It has always had a vast variety of products and stock to choose from. It is a pleasure to deal with the associates of this wonderful store. They are informed, professional, and a pleasure to deal with. They work with you or give you space to browse and decide, no pressure but very helpful when needed. There are many parts involved in the process of picking, purchasing, and having the floor put in. It flows effortlessly with each separate person involved regarding handling their area in ordering, checking out the home/floor area, and the installers. Any problems, concerns, or questions, were handled professionally and promptly. Dario, the installer, was terrific. (Over the years, they all have done a great job!) The preparation, install, and clean up was wonderful. A craftsmans at work. He took his time and worked in a quality way. He asked questions about things he was not sure of in regard to how we wanted some finishing details. Seeing that the customer was happy and satisfied with the floor was very important and a priority. We will be ready for our bathroom floor next and will absolutely be using Floortown again!

Clare F.

Carolin really took time to explain the differentiation in the wood floor products and helped with the color and style.She also recommended the trim. The finished look is amazing! Thanks to Virginia and Dave as well!

Edwin C.

Awesome customer service!!! Dave and his team have been a pleasure to deal with. The floor guys had great knowledge and made my floors look beautiful. I will recommend Floor-Town to everyone!! Thank you Dave and Team!!

Jeanette S.

Floor Town was outstanding. Primp, reliable, hard working and always available for questions. Floor is beautiful!

Jim

Hi Dave Sorry I didn’t get a chance to speak with you when you called. Thanks for the follow up. We are very please with all the work. Your staff was very professional and did a great job. We also appreciate your advice and recommendations. Angelica was a big help too. Thanks again. Happy New Year, and I look forward to seeing you soon. Regards

Michelle O.

Vinny was wonderful and very knowledgeable and showed us what we need for our floors. The installers were very professional. I would highly recommend Floor Town to all my friends.

Tom D.

Wide selection, good prices, excellent installation work. Second time they did a job for me, in a few months it’ll be the third time.

Laura & Mickey Danziger

Hi Dave & Cynthia, Dear Marnie,

We wanted to be sure that Floor Town was aware that we are very happy with our floor and the professionalism from start to finish.

Dave’s visit (2X) to our home to see and measure the kitchen. Provide suggestions of blending the floor from one room to the next. And our options for patching/filling the hardwood floor in the dining room where the wall came down.

Visit to your store for selection of flooring.

installation went smoothly. Work was started and ended on schedule.

Love the way the kitchen floor blends with the three entrances to the room. Well done.

We have received positive feedback from other contractors and our own visitors on the look of the floor. Some were surprised the surface was not actually ceramic floor tile,

If I had to be disappointed about something, it would be that the tile does not go all the way back to the wall behind the stove. When the stove was pulled out for the backsplash the tile was in the way of the stove’s back legs.

Overall, our experience with Floor Town was positive. We would gladly recommend your business to anyone who is looking for flooring.

Thanks again for everything. Sincerely