Why Do Business With Floor Town?
Since its founding in 1956, Floor Town has always remained faithful to its original purpose: to enhance the beauty and value of its customers’ homes.
Over 300 Online Customer Reviews
- Floor Town’s Mission to be the “Most Recommended Flooring Store
Our entire Floor Town staff works tirelessly to earn and maintain your trust. Whether it is your first visit to our showroom, or we’re conducting a post installation visit in your home (to elicit your post-project feedback), you can count on being treated with care and respect from start to finish. Floor Town puts an emphasis on personalized service so that you feel comfortable with our team, allowing us to work on your most valued investment.
Our flooring consultants encourage customers to be very discerning when selecting their flooring provider. Customers should focus on four main criteria when making their decisions: the quality of the products being offered, the quality of service provided, the guarantees/warranties and the provider’s overall reputation in the community.
Floor Town’s reputation in all four areas is well documented in over 300 Online Customer Reviews.
Member of Flooring America – part of the largest $14 Billion Buying CO – OP called CCA Global
- As a member of this CO- OP, Floor Town offers consumer and business customers access to the highest quality and innovative products in the marketplace. These products carry the best warranties and guarantees in the industry, and are not available anywhere else.
Over 10,000 Product Choices
- Floor Town customers are confident they’ll find what they’re looking for because the store offers a broader selection of products than other flooring retailers in the area, including home centers and other retailers.
Buyer Confidence Guarantees
- In keeping up with our commitment to provide superior customer service, we safeguard and protect each of our customers with an exclusive, Confidence Plus Guarantee on all Flooring America Products.
Lifetime Installation Warranty
- Like its Buyer Confidence Guarantee, Floor Town also guarantees the quality of workmanship in its customers’ homes to be professional and in compliance with industry standards. To that end, customers who purchase any Flooring America product from our store are protected by our Lifetime Installation Warranty.
- The NWFA’s Certification Program was developed to recognize and promote competence of wood flooring professionals throughout the industry. Industry professionals undergo both written and hands-on testing to earn their certifications.
Project Management and Customer Service
- FT’s Project Managers’ purpose is to oversee and ensure the quality and technical aspects of the job, as well as to insure accurate communication between customers, installers and FT customer Service manager on more complex jobs.